F.A.Q
Frequently Asked Questions
Mobestra specializes in Apple and Samsung smartphones, AirPods, and other high-quality mobile accessories — all carefully sourced to ensure authenticity and performance.
Yes ✅. All products sold on Mobestra are 100% original, sealed, and brand-new. We do not sell refurbished or used items.
Absolutely! 🚚
Mobestra provides free delivery all across the United Kingdom, with most orders arriving within 3–5 business days.
Orders are typically processed within 24 hours and shipped immediately.
Standard Delivery: 3–5 business days
Express Delivery (optional): 1–2 business days
Yes. We offer a 30-day return and exchange policy.
If your item arrives damaged or not as described, contact us within 30 days for a replacement or refund.
Once your order is shipped, you’ll receive a tracking link via email so you can monitor your parcel’s journey in real time.
We accept all major debit/credit cards, PayPal, and secure online payments. All transactions are SSL-encrypted for your safety.
Yes. All devices come with a manufacturer’s warranty according to brand terms (Apple, Samsung, etc.).
Our support team is always here to help!
📩 Email: support@mobestra.com
⏰ Response Time: within 24 hours (Mon–Sat)
Currently, we only ship within the United Kingdom, but we plan to expand soon. Stay tuned for updates on international shipping options.
